FAQs

Absolutely! I offer free 15-minute initial consultation calls to briefly learn about your needs and can then recommend which offering is best for you.

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If you cannot find a day and time to schedule an appointment, please email your best three available options to helloEcoGreenQueen [at] gmail [dot] com

You can cancel or reschedule an appointment without charge with 24-hour notice. Cancellations made with less than 24 hours advance notice will not be refunded or rescheduled. If you must reschedule with less than 24-hour notice, you will be given up to 2 reschedule opportunities before the appointment is considered a cancellation and non-refundable.

Unfortunately, refunds are not available after purchasing any service or package. Discounts are occasionally offered at the discretion of Dr. Hoover. If you are a Black identifying or first-generation college student, or the purchasing of a service or package would present a financial hardship, please reach out to helloecogreenqueen [at] gmail [dot] com.

Yes, services and packages are valid for up to a year from the original purchase date. However, it is highly recommended that clients schedule appointments no more than two months apart to maximize the benefits of the collaboration.